Returns policy & Instructions

At Artévoque, your satisfaction is important to us.

Please carefully review our Return o Exchange Policy and Instructions below before sending your item back.

Returns & Exchange

We accept returns and exchanges under the following conditions:

Return & Exchange Terms

• You may return or exchange any product within 14 days of receiving it.
• The items must be in its original condition, and in its original packaging.
• Products that have been installed or altered cannot be returned or exchanged.

Product Inspection on Delivery

We allow all customers to inspect the product before accepting delivery.

Once confirmed and received, we are not responsible for any damage or defect reported afterward.

Please check your order carefully at the time of delivery.

Refunds

• Refunds are issued only if the product is returned in its original condition.
• The refund will be processed within 14 business days after we receive and inspect the returned item.
• Shipping fees are non-refundable and return shipping costs are the responsibility of the customer.

How to Request a Return or Exchange

• Contact our support team at [support email] with your order number and reason for the Return or Exchange.
• Once your request is approved, you will receive a confirmation email.